GENERAL TERMS AND CONDITIONS

General terms and conditions

1. conclusion of the contract
The contract is concluded as soon as the room has been booked and confirmed or – in the case of arrival without prior reservation – made available. The customer is jointly and severally liable for all obligations arising from this contract. The contractual partner of the hotel or the guest as such shall be fully liable to the hotelier for any damage caused by himself or his fellow travellers. Any use of the rooms provided that deviates from the contract shall entitle the hotel to terminate the contract without notice. This shall not diminish the right to the agreed fee.

2. Arrival and departure
Unless otherwise agreed in writing, the room can be occupied no later than 15:00 on the day of arrival. If reserved rooms are not occupied by 6 p.m. at the latest and no later arrival time has been expressly agreed, the hotel may dispose of the room. The room can be used until 10:30 am on the day of departure.

3. services and prices
The contractual services result from the information in the confirmation of the reservation. The agreed prices are inclusive. All prices are in Euro.

4. payment
For the reservation, the hotel may require a deposit up to the amount of the possible cancellation fee. If this deposit is not received by the hotel on time, the hotel is entitled to withdraw from the contract. Unless otherwise agreed in writing between the partners, the balance shall be paid at the latest before departure.

5. Cancellation
Withdrawal is possible at any time and requires the written form. The date of rescission is the date of receipt of the notice of rescission by the hotel. In the event of withdrawal from the reservation, early departure or non-use of agreed services, the client or guest shall be liable for cancellation fees, the amount of which is stated at the end of this column for individual travellers (up to 5 pers.). For groups of 6 persons or more, we reserve the right to specify deviating conditions in our offer.
In order to avoid annoying cancellation costs in the event of cancellation, we recommend that you take out travel cancellation insurance. You will find an easy and simple solution to take out this insurance on our homepage on the Internet at www.moselpension.de

6th Liability
The contractual partner of the hotel or the guest as such or as host shall be fully liable to the hotelier for any damage caused by themselves or their guests. Any use of the rooms provided that deviates from the contract shall entitle the hotel to terminate the contract without notice. This shall not diminish the right to the agreed fee. The hotel reserves the right to withdraw from the contract if the provision of the service has become impossible due to force majeure or industrial action, without any claims for damages being derived therefrom. The hotel shall be liable for items brought in in accordance with the provisions of the German Civil Code (BGB). Liability is excluded if the room or the containers from which objects were stolen were unlocked. Liability shall only be assumed for valuables if they are deposited against receipt at the reception desk. Money must also be deposited against receipt at the reception desk. The hotel is liable for the correctness of the service description in brochures as well as for the proper provision of the contractually agreed services. The hotel shall not be liable for the services of the hotels or services brokered by it.

7th Final Provisions
In commercial transactions, the place of performance and jurisdiction shall be Cochem an der Mosel. Oral agreements shall only become effective once the hotel has confirmed them in writing. Should individual provisions of these General Terms and Conditions be invalid, this shall not affect the validity of the other provisions.

Cancellation fees for individual travellers according to item 5 in % of the total price:

  • until the 22nd day before arrival, 18:00 h: 10 %
  • until day 8, 18:00: 15 %
  • until day 3, 18:00: 25 %
  • up to 1 day before arrival, 18:00 h: 40 %
  • on arrival day until 18:00 h: 80 %
  • In case of later cancellation or non-arrival without cancellation, 90 % will be charged for the first night and 80 % for a maximum of three subsequent nights.